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3ATrack

is an information system designed and developed by Alliance Air. Since the system was first launched in the summer of 1998 as a freight tracking system, new functions have been added to it to meet Alliance Air’s business requirements in its cargo ground handling service and road feeder service for its client airlines. Today, in addition to the original freight tracking and EDI messaging processes, 3ATrack also has the capability to act as a warehouse management system, yield management system, and airline cargo reservation system.

Tuesday, May 13, 2008
Security Feature: Targeting every angle of the operation

For over 15 years, security has been one of our top priorities! Our cutting-edge security technology targets every angle of our operation, inside and out, from start to finish. We strictly enforce and ensure a secure environment for:

  • Cargo
  • Clients
  • Facility
  • Personnel

Alliance Air invested and installed a $1.5 million dollar state-of-the-art security system at all three ORD locations.


Cargo Warehouse employees are extensively trained in DG, and state-of-the-art security cameras monitor all office and warehouse processes, 24 hours a day, 7 days a week. Alliance Air is a member of IATA Ground Handling Council 2001 and is active in industry organizations.


  • The system uses Toshiba color digital cameras feeding into the intranet database
  • There are over 250 individual cameras and 18 digital video recorders located through out the facililties
  • Each camera individually records and can be monitored via internet to personnel anywhere in the world
  • All events are logged in electronically and reviewed by the designated personnel in the security operations center
  • There are two security operations centers, one located in Chicago at the headquarters facility and one off-site and maintained by our security vendor
  • The system is linked into a new access control system, using one card per person at each location. This allows for tighter control of where individual employees are at each station
  • Working with Kemper Insurance, Alliance Air has an implemented annual cargo security audit for all Alliance Air facilities
  • We have a well-established working relationship with government agencies such as USDA, US Customs, FAA, and local DOA(s) among others

Warehouse

  • Currently monitored by an integrated DIGITAL security camera system
  • All security equipment is routinely serviced to ensure top working order
  • Kronos and handscan biometrics ensure that every employee is identified when clocking in and out
  • Cargo X-ray machine available to scan parcels up to 30'x30'
  • Monitored employee break area with vending machines and table in a safely sectioned-off portion of the warehouse
  • The FAA requires Dangerous Goods Training every 2 years. Alliance trains personnel once a year as per carrier requirements
  • Motion detectors monitor the warehouse
  • CFS (Container Freight Storage) available
  • Controlled and monitored trash compactor non premises
  • Fiber optics throughout building
  • Forklift training, manuals and video reference available. First Aid Kits, Spill Kits, and Fire Extinguishers are located at accessible points
  • Avg. time Imports cargo in warehouse: 36 hrs
  • Avg. time Exports cargo in warehouse: 8 hrs
  • Monitored High-Value security cage with log in and log out procedures
  • Overhead sprinkler system with flow valves and heat sensors that contact fire department directly
  • Baringer IONSCAN machine detects trace elements of narcotics and explosives, used in airport security checks and recognized by the FAA
  • A combination of natural light through 16 4' x 8' secured skylights, and white high voltage metal halide lighting provide interior lighting
  • Import Storage Racks
  • Staff closely supervise all warehouse activities

Offices/Staff/Documentation

  • All employees are trained on the FAA Model Security Program
  • Document Storage area
  • Client Intercom System
  • ISO Compliant O, S D reports sent electronically to regional level and claims department.
  • SOP to specify reporting policy and action plan, security training, re-enforcing SOP
  • 800 hotline to report tips, dangerous situations and thefts, as well as a reward policy to be posted in facilities for employees and customers whose actions lead to an arrest or recovery of stolen freight
  • Inventory measures and procedures paper to freight and freight to paper
  • Video monitored, driver-secured vestibules. All delivery receipt paperwork is authenticated by a validator machine, no paperwork can be sent out without authentication
  • Extensive background checks on employees, using Avert and/or Pinkerton, Social Security Number verification, 5 year employment history verification (10 year background check if airport access required for job), criminal background checks, and regular background checks are ongoing
  • All Alliance Air's senior staff carry Nextel 2-way radios that allow inbound calls, and are used for networking within the facility

Outside of Building / Entrances

  • Ample, clean, well-lit parking area
  • Airport Security Vehicles patrol area
  • Carefully positioned cameras monitor exterior building and docking areas
  • Entrance ways and overhead dock doors are routinely serviced to ensure against the possibility of any security breaches
  • Vestibule intercom system
  • Magnetic employee key card entry
  • Video monitored, secured foyers